Frequently Asked Questions - FAQ's
How Can I Track My Order?
You will be emailed a shipping confirmation with your tracking information. If you’d like, you can look it up anytime on our site by logging into your account.
Returns & Exchanges
To create a return or exchange please start by going here:
We want you to love your Felina order and feel your absolute best in our products. If you are not happy with your purchase, we ask you return it in the original, pristine, unworn, and sellable condition it was received in. This includes stains and strong odors. Please refrain from removing any tags. Buyers may return items to us within 30 days of original purchase.
Please include your packing slip with your return or exchange and contact our customer happiness team at firstname.lastname@example.org with any further questions or comments.
Methods of Payment
Credit Card: You may use MasterCard, Visa, Discover, American Express, Cirrus, or Delta. Credit card authorization for the order total occurs at the time the order is placed. If you have a question about credit card charges relating to your order, please contact us.
PayPal: We accept Paypal payments via our website only. Please note that Paypal payments cannot be combined with other payment methods. If you have a question about PayPal charges relating to your order, please contact us.
Amazon Payments: We also offer Pay by Amazon. Pay by Amazon is the fast, easy and safe way to pay online and on mobile. Use the information already stored in your Amazon account to login and pay conveniently. When you pay with Amazon, you take the protection of Amazon with you. We don’t share your credit card information, and you’re covered by the same buyer protection plan available on Amazon.com.
CA State Sales Tax: All orders shipped to the State of California will be subject to state sales tax.
Sustainability and Ethical Practices
Jezebel factories are certified by the WRAP (Worldwide Responsible Accredited Production) program which assures a safe, legal and ethical manufacturing process or the equivalent social compliant certifications and factory audits. We have our own internal inspectors and auditors making regular visits to factories to not only verify sound quality control, but to assess the proper working conditions are met.
What if I have more questions?
Please email us at email@example.com